If RELX vape isn't working, what to do?

How to Fix Device Not Hitting or Firing Issues

If you’re experiencing issues with your device not hitting or firing properly, here are some common causes and troubleshooting steps:

Check for E-liquid Buildup:

Inspect the connection points between the device and the pod to see if there’s any e-liquid buildup.
E-liquid buildup can prevent proper contact between the device and the pod, leading to issues where the device doesn’t fire.
Solution: Use a dry paper towel or cotton swab to clean and dry the bottom of the pod and the connection points on the device.

E-liquid Clogging at the Pod Bottom:

Sometimes, e-liquid can accumulate at the bottom of the pod, causing a blockage.
Solution: Gently tap the bottom of the pod a few times to dislodge any trapped e-liquid and clear the blockage.

E-liquid Blocking the Bottom Connection:

Check if there’s e-liquid obstructing the bottom connection of the pod.
Solution: Wipe away any excess e-liquid from the bottom of the pod to ensure a clean connection.

These simple troubleshooting steps should help you resolve most issues where your device isn’t hitting or firing properly. If the problem persists after trying these solutions, you may want to contact customer support for further assistance.

Common Issues with Pods and Magnetic Connection:

Another common issue that users may encounter with pods is related to the magnetic connection between the pod and the device. This issue can occur when the magnetic connection isn’t properly aligned or has shifted. It can happen during transport or due to accidental bumps or impacts.

If you’ve tried the previous solutions and your device is still not hitting correctly, you can try the following:

Use Scissors or a Tool:
Carefully use scissors or another tool to lift the pod slightly from the device.
Be gentle and avoid damaging the pod or the device.
Note: If you lift it too much, you can gently press it back in place. Pods are designed not to leak when properly connected.
By addressing these common issues related to magnetic connections, you should be able to ensure a secure and functional connection between your pod and device. If problems persist, consider contacting customer support for further assistance.

If you’ve tried all the methods mentioned above and still can’t resolve the issue with your device not hitting correctly, it’s reassuring to know that offers a lifetime warranty service. This means that if your device is experiencing persistent problems, will provide a replacement at no cost to you.

In such cases where the previous troubleshooting steps don’t work, it’s advisable to contact customer support for assistance. They will guide you through the warranty process and ensure that you have a functioning device.

RELX’s commitment to customer satisfaction includes providing reliable products and excellent customer support, making your vaping experience as smooth and enjoyable as possible.