Warranty Commitment
We are committed to providing the most comprehensive after-sales warranty and follow-up service for every customer.
The warranty period is one year (calculated from the date of delivery).
We promise 100% Lifetime Warranty!
Below are the detailed warranty processes and policies:
Warranty Process 📦
1.Identify the Issue
For issues such as oil leakage, inability to use cartridges, or charging malfunctions.
3.Return the Product
Send the defective product back to us.
4.Confirmation and Resolution
After inspection of the defective product, a new replacement product will be sent.
Warranty Coverage ✅
>Vape Pod (Note: Minor oil leakage is considered normal):
- Oil level must be over half.
- Collect 3 defective vape pods to apply for warranty.
- Issues include:
- Oil leakage
- Inability to use the vape pod
- Unusual or altered flavors
>Device:
- For devices found defective within one month of purchaseone, replacements are free.
- Effective from the date of purchaseone, a $100 fee will apply for repairs or replacements.
- Issues include:
- Inability to use cartridges
- Charging malfunction
⚠️Important Notes ⚠️
- Defective products must be retained (packaging is not required).
- Products with non-human-related defects under normal use (e.g., not water damage or deformation) are all eligible for warranty.
For warranty services, please feel free to contact our professional customer service team via WhatsApp! 💌
Tips to Avoid Minor Leakage:
Avoid high temperatures or direct sunlight:
Store your electronic cigarette at room temperature and avoid excessive heat, which may cause the liquid to expand.Keep the cartridge upright:
During use and storage, try to keep the cartridge vertical to prevent liquid from flowing into the air holes.Clean regularly:
Use a cloth or tissue to gently wipe the cartridge and the connection points of the device to keep them clean.If you encounter noticeable leakage or other abnormal conditions, please contact our customer service team for inspection and warranty support!
Statement: Final Decision Authority
Our company reserves the right of final interpretation and decision on all matters related to product warranty, replacement, and other related issues. In the event of special circumstances or disputes, we will handle them with fairness and impartiality, ensuring that the rights and interests of our customers are fully respected and protected.
Thank you for your understanding and support! If you have any questions, please feel free to contact our customer service team, and we will be happy to assist you.
