E-Cigarette Delivery Service Guidelines

Thank you for choosing our e-cigarette products! To ensure you have a smooth shopping experience, we have specially launched a fast and convenient delivery service to help you easily receive your desired products. Below are important details about our delivery service. Please read carefully to understand the process.

Simply place your order via WhatsApp—it's quick, easy, and convenient to fulfill your needs right away.

Order Details & Delivery Fees

  • Free Delivery: Spend HKD$250 or more (minimum two packs for express shipping) and enjoy free delivery.
  • Minimum Order: Each order requires a minimum purchase of two packs.
  • For Orders Below HKD$250: A delivery fee of HKD$30 will apply.

Delivery Schedule & Process

  • Order Processing Time: Response within 24 hours.
  • Delivery Days: Monday to Saturday during business hours. No delivery on Sundays.
  • Delivery Time: For non-remote areas in Hong Kong, items will arrive within 1-2 business days from the shipping date.

Tracking Your Order

You can check the latest status of your shipment online using the tracking number provided by our customer service team.

    Legal Disclaimer

    Thank you for choosing our products. Before purchasing, we kindly ask you to review the following to ensure a smooth and lawful shopping experience:

    • Due to varying laws in different regions, we strongly advise you to understand and confirm local regulations before purchasing.
    • It is your responsibility to ensure the products comply with local laws to avoid potential legal risks.
    • If the purchased product violates local laws, we will not provide compensation or take any legal responsibility.

    We encourage compliance with local regulations to guarantee a seamless and legal shopping experience. Thank you for your understanding and cooperation.

    Enjoy your shopping experience!

    FAQs

    How can I use the SF Express delivery service?

    Contact us via WhatsApp with your order details and delivery address. Our professional delivery team will handle the rest.

    Is there an extra delivery fee?

    If your order totals less than HKD$250, a delivery fee of HKD$30 will apply. For orders of HKD$250 or more, delivery is free.

    What is the delivery schedule?

    We deliver Monday to Saturday during business hours, with no delivery services available on Sundays. Orders typically arrive within 1-2 business days in non-remote areas of Hong Kong.

    Can I track my order?

    Yes, you can check the logistics status online using the tracking number provided in your order.

    What if I need to change my delivery address?

    If you need to update your address, please contact our customer service team as soon as possible with the correct details. Note that once an order has been shipped, address changes may not be possible.

    Can I pick up my order from an SF Express service point?

    Unfortunately, our delivery service currently only supports delivery to designated addresses and does not offer pick-up at SF Express service points.